"SMARTbro SMRT or SMART?"

After 3rd day of my new internet connection
these are the tips that i get 3days in a row

FIRST TIP: Check your IP address (Smart Bro’s IP address is in the series of 192)
Your IP should not be static.

For 192 series who can’t connect to the internet or browse any website:
1. Open the command prompt and have a ping test;
1A. ping test for GATEWAY : 10.0.0.1
1B. ping test for wireless gateway: 192.168.224.1
2. Check the proxy settings: All of the boxes should have no check.
3. Clear all private data (e.g.: cookies, files, browsing history)

If you still can’t connect to the internet try these:
» Restart your PC and unplug the POE/Motorola adaptor for about 30 seconds, then plug it back.
» Check your IP and try to browse if it works.

SECOND TIP: If your IP address is on series 169:
1. Disable/Enable Local Area Connection/LAN
2. If your IP is still in 169 series, restart your PC and unplug/plug POE/Motorola adaptor for about 30seconds.
3. Check the IP address
4. Check the cable if it’s properly connected
5. Check the proxy settings
6. Try to browse again.


...this info is the same as what we call SCRIPT. They will give you the same information with the same concerns like..."hello??? i have no connection/ My connection fluctuates."
Keep the report number and after 24 hours of no call from them...
try calling them again and still follow the tips i gave and they will command the same things and you will have another report number to keep and ask for a schedule.
The schedule will base on the availability of the linemen.
Expect for a visit and wait.

If you’re so tired in doing those stuff again and again and still you can’t connect to the Internet call... Smart Bro’s Hotline at *1888 so that Smart Bro can check the parameters of your antenna from the Base Station.

Have patience, don’t be mad about the service. These are just machines built by human hands so it’s not perfect same as human beings. Simple but it makes sense. If you get pissed then it's time decide. =)

If you still have concerns, just make a follow up about it by calling Smart Bro’s Hotline at *1888.


Another tip:
instead of their fix request antenna of 10ft. long, make it 20ft. to steal others connection (hahaha) =P

Just hope for the best and be patient because sometimes your connection will be fine and expect sooner or later you will complain again and complain again and again.... hihi =P

you think it's smart? or smrt? =)